Customer Service Plus - High Performance Customer Service

| Created on January 28, 2020 | 12 views
Specializations
Business
Customer Service Plus - High Performance Customer Service Click to Preview Course
About Reviews
Course Description

Course Overview

  • Elements of Customer Service
  • The High performance customer service attitude
  • The High performance customer service attitude in action

Description

The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner.

What you will Learn

  • Acquire and immediately implement strategies that will ensure high quality customer service
  • Enhance their people skills in a way that will truly differentiate them from the competition
  • Handle any complaints they receive
  • Deal with difficult or angry customers
  • How to really listen to customers, not just hear their problems
  • How to be personable even when you're not there in person
  • Stand out from competitors with unique customer experiences
  • Create customers who are loyal for life and sing your praises to friends and family
  • Help your team or employees give great service and be creative with new ideas
Course Outline
Module 1 - Introduction 7 min, 1 sec
  • Section 1: Introduction 1 min, 30 sec
  • Section 2: Goals 1 min, 16 sec
  • Section 3: Introducing Co-Instructors 55 sec
  • Section 4: What is Good Customer Service? 16 sec
  • Section 5: Explaining Customer Service 14 sec
  • Section 6: Good Customer Service Summary 51 sec
  • Section 7: Who is responsible for Customer Service? 26 sec
  • Section 8: Is the Customer Always Right? 1 min, 5 sec
  • Section 9: Summary 24 sec
Module 2 - High Performance Service Attitude 12 min, 24 sec
  • Section 1 20 sec
  • Section 2 12 sec
  • Section 3 1 min, 27 sec
  • Section 4 3 min, 48 sec
  • Section 5 48 sec
  • Section 6 56 sec
  • Section 7 1 min, 13 sec
  • Section 8 1 min, 4 sec
  • Section 9 1 min, 38 sec
  • Section 10 56 sec
Module 3 - The Customer Service Process 38 min, 47 sec
  • Section 1 17 sec
  • Section 2 2 min, 8 sec
  • Section 3 57 sec
  • Section 4 58 sec
  • Section 5 1 min, 8 sec
  • Section 6 1 min, 18 sec
  • Section 7 47 sec
  • Section 8 25 sec
  • Section 9 1 min, 12 sec
  • Section 10 3 min, 41 sec
  • Section 11 1 min, 3 sec
  • Section 12 1 min, 14 sec
  • Section 13 1 min, 58 sec
  • Section 14 2 min, 37 sec
  • Section 15 1 min, 17 sec
  • Section 16 1 min, 20 sec
  • Section 17 1 min, 37 sec
  • Section 18 1 min, 12 sec
  • Section 19 1 min, 25 sec
  • Section 20 20 sec
  • Section 21 1 min, 12 sec
  • Section 22 3 min, 10 sec
  • Section 23 3 min, 43 sec
  • Section 24 2 min, 56 sec
  • Section 25 37 sec
Module 4 - Customer Service Interaction 4 min, 34 sec
  • Section 1 35 sec
  • Section 2 45 sec
  • Section 3 40 sec
  • Section 4 31 sec
  • Section 5 58 sec
  • Section 6 30 sec
  • Section 7 32 sec
Requirements
  • Nothing - just a willingness to learn!
  • Having a business in mind to improve would be helpful
  • No prior knowledge of the subject is required
  • Some of the materials you may wish to print
Audience

Who this course is for?

Anyone looking to gain an understanding of Customer Service and its practical application in the business environment.

About Instructor
Peter Oni

Labyet Polaris NigLTD is an E-learning company that deals with deploying high quality course from Nigeria and across to government bodies and private organizations.

Customer Service Plus - High Performance Customer Service
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